publications

Communication Behavior of Virtual Workforces

Communication Behavior of Virtual Workforces: A Report on Effective Communication

Prepared and researched by Krishna Kandath, Ph.D., John Oetzel, Ph.D., Everett M. Rogers, Ph.D., Ann M. Mayer-Guell, Ph.D.

Turn your virtual employees into a pillar of your organization. Learn strategies to build trust and commitment through this unique communication channel and make your virtual staff your best investment. Easy-to-understand research findings pair with a manual of practical advice to show you how to:

• Tailor your approach to face-to-face or computer-mediated communication.
• Manage virtual communication conflict and establish etiquette.
• Manage gender and cultural differences in virtual environments.

About the researchers:
Krishna Kandath, Ph.D., is Assistant Professor in the Department of Communication & Journalism at the University of New Mexico at Albuquerque.

John Oetzel, Ph.D., is Associate Professor in the Department of Communication & Journalism at University of New Mexico at Albuquerque.

Everett M. Rogers, Ph.D., is Distinguished Professor in the Department of Communication & Journalism at University of New Mexico at Albuquerque.

Ann Mayer-Guell, Ph.D., is Assistant Professor in the Division of Arts Administration & Corporate Communications at Southern Methodist University at Dallas.

Details: 101 pages
©2003

TABLE OF CONTENTS

Executive Summary

Introduction

Part One

• Annotated Bibliography: Research Process
• Annotated Bibliography
• Suggested References

Part Two

• Propositional Inventory: Development Process
• Propositional Inventory

Part Three

• Training Manual: A Report on Pilot Testing at Philips
• Communication Behavior of Virtual Workforces: A Training Manual
Section One: Face to Face (FTF) and Computer-Mediated Communication (CMC) in Virtual Environments
Section Two: Civil Communication and Conflict Management in Virtual Environments
Section Three: Identifying and Managing Gender and Cultural Differences

Part Four

• Characteristics, Communication Patterns and Organizational Identification
Levels of Remote Workers: An Introduction
Levels of Remote Workers