Measuring Organizational Trust
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Measuring Organizational Trust:
A Diagnostic Survey and International Indicator
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by Pamela Shockley-Zalabak, Ph.D.,
Kathleen Ellis, Ph.D. and Ruggero Cesaria
Sponsored by United Technologies
Developed from a database of 4,000 employees in eight countries, Measuring Organizational Trust provides both the latest research findings on organizational trust and a new measurement tool for assessing trust within your own organization.
The measurement tool enables you to:
- Gather information about trust using an internationally valid survey.
- Analyze survey data.
- Prioritize trust issues and develop action plans for improvement.
- Facilitate survey feedback.
Survey materials are included in print and on CD-ROM.
TABLE OF CONTENTS
Executive Summary
Introduction
What Is Organizational Trust?
- Definition of Organizational Trust
- Nature of Organizational Trust
- Concepts of Organizational Trust
Why Is Organizational Trust Important?
- Implications for International Business
- Implications for Organizational Effectiveness
What Is the Organizational Trust Model?
- Competence
- Openness and Honesty
- Concern for Employees
- Reliability
- Identification
Development of Survey and Index
Organizational Trust Survey
Scoring the Organizational Trust Survey
Comparing Your Organization to Organizations Across the World
Organizational Trust Index
Analyzing Your Organizational Results
- Areas of Strength
- Areas for Improvement
Facilitating Survey Feedback
Creating Action Plan for Trust
Analysis Forms
Appendix
- Literature Review
- Suggested Readings
- About the Researchers
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