publications

IABC Knowledge Centre

Get step-by-step instruction, ready-to-use templates, and groundbreaking research from the Knowledge Centre, IABC's vast catalog of manuals, books, templates and reports.

Measurement/Audits

	Communication Research, Measurement and Evaluation			Communication Project Client Satisfaction Survey
	Communication Project Planning Guide			Employee Focus Group Selection Grid
	Executive Interview & Employee Focus Group Discussion Guides			Executive Interview & Employee Focus Group Report Template
	Internal Communication Audit Survey			Internal Communication Audit Survey Report Template
	Internal Communication Inventory of Channels			Research and Measurement Package
	Internal Communication SWOT Analysis Kit			Measuring Organizational Trust
	Core Communication			The Truth About B2B Marketing ROI
	Do Your Homework			The Six Sigma Communication Toolkit
	Focus Group Essentials			Five by Six Audit - Five Steps for Improving Your Communication Audit
	Benchmarking			Needs Assessment by Focus Group
	Surveys from Start to Finish			Using Electronic Surveys